Policies
What is your refund policy? What is your return policy?
Custom Printing and Embroidery
We will not make you pay for our mistakes. This is one of the reasons we ask so many questions about your project up front. If it is determined that the order was not completed correctly, we'll issue a full or partial refund once we have received the products you send back. If you decide that you don't like the end product, but it was completed as requested, we will not issue a refund. However, we will work with you to redo your project to your satisfaction.
If you need to send a product back because of our error, we will cover the costs of shipment. Because these are usually custom projects, we have no use for the products after printing/embroidery and do not offer returns for any reason other than our mistakes.
Blank Apparel
- Please contact us before returning any item(s)
- There are no restocking fees for refunds or exchanges
- If you are returning or exchanging items because of a mistake we've made, we will credit you the amount required the ship the item(s) back to us
- If you are returning or exchanging items at your discretion, we do not charge a restocking fee, but you are responsible for all additional shipping charges
- Returned items must be shipped freight pre-paid, no COD's. If we are covering the shipping costs, we will credit you the shipment amount using your original payment method
- Claims for returning or exchanging must be made within 10 days of receipt of those items
- Merchandise altered, washed, or otherwise used are not returnable
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